contact +27 21 8135868             contact travel@toursa.com

General Terms and Conditions

DESCRIPTION OF SERVICES
TourSA is an inbound travel operator specialising in southern Africa.

Professional Services are offered to:

  • Individuals
  • Groups
  • Conference and Incentives

Reservation Services:

  • Tailor Made / Customisable Tours and Safaris
  • Accommodation and wild life Lodges
  • Land Transportation (motor vehicle, rail, coach)
  • Sea Transportation
  • Air Transportation
  • Practical Information Provided

DELIVERY POLICY
Subject to receipt of payment, requests will be processed within 1 working day and delivery confirmed by way of email confirmation and vouchers (for booking reference number provided).

NB: Low Season Rates and student/pensioners discount are not applicable to tour operators and travel agents.

PAYMENT

Once reservations have been confirmed, a non-refundable deposit of 25% is required to hold reservations. Full payment is required 8 weeks prior to travel and 45 days for groups.

Rates quoted in a foreign currency (e.g. USD) will be converted into ZAR at the applicable exchange rate at the time of payment.

Variable rates e.g. air fares; conservation levies etc. are subject to change without prior notification.

Do not e-mail your credit card details over the Internet as this could result in fraud beyond our control.

Kindly refrain from depositing CASH, as it attracts banking fees, which will be for you own account.

Telegraphic Transfers: you are responsible for all the bank levies, which are to be advised by your bank.

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the TourSA bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for TourSA via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy. 

Customer details separate from card details
Customer details will be stored by TourSA separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR).

Responsibility
TourSA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile
This website is governed by the laws of South Africa and TourSA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

All products represented are subject to availability at time of booking. Practical advice and details on dress, weather, etc, shall be provided after the reservations have been made.
TourSA [TOUR SA] are booking agents for KZN Wildlife.
There are no extra costs incurred when booking accommodation through us and you, the traveller, benefit as you receive personal value added service from our friendly and experienced consultants. We love our business and it shows in our commitment to you, the
traveller.

NB: Low Season Rates and student/pensioners discount are not applicable to tour operators and travel agents.

ADMIN FEES
All amendments, cancellations and refunds will attract a R100.00 fee during the cancellation period or after payment received.

AMENDMENT WHEN TRAVELLING
All National Parks: Once you have checked into your accommodation you are unable to make any changes. If you wish to change accommodation/camp, please enquire at reception PRIOR to booking in.
If an amendment is made while in the Park you will be held liable for all cancellation and amendment fees.

CANCELLATIONS / MODIFICATION CLAUSE
KZN Wildlife charge full cancellation fees on any amendment done within the 30 day cancellation period if the amendment is of a lesser value than the original booking.
- No charge for cancellation 31 days and more before arrival date.
- 50% of total cost for cancellations between 30 – 15 days before arrival date.
- 100% of the total cost for cancellation between 14 – 0 days and on arrival date.
- 100% of the total cost for any non-arrival.
- Reductions in number of rooms are classified as cancellations and are subject to the above charges.

Car Hire Arrangements:
If cancelling any booking within 1 week of travel, there is a cancellation fee of 1 day’s rental.
E & OE (errors & omissions excepted)

MALARIA
Please note that you are advised to take malaria precautions when going to the Kruger National Park area and KwaZulu-Natal Parks.
Please consult your doctor on this.
For up to date advice on malaria; a map of affected areas and other health precautions, visit the following website http://www.malaria.org.za/

MEDICAL AND TRAVEL INSURANCE
Travel insurance is strongly advised. You should be covered in the event of cancellation or curtailment, death, any medical or rescue expenses, as well as for any loss of baggage, money or personal items.

NOTE:
The reservations system is programmed to automatically release accommodation (cancel booking), if the deposit/ payment has not been received by the advised date. This results in the specific accommodation being re-allocated without further notice.

PAYMENT
Full payment is required 31 days and 1 week prior to arrival date. Bookings made within the 30-day period must be paid within 24 hours of confirmation.
Trails are payable 3-months prior to travel date.
Do not e-mail your credit card details over the Internet as this could result in fraud beyond our control.
Kindly refrain from depositing CASH, as it attracts banking fees, which will be for you own account.
Telegraphic Transfers: you are responsible for all the bank levies, which are to be advised by your bank.

TIPPING/GRATUITIES
Tipping and gratuities are not included in the cost of your safari/tour. You are welcome to tender an amount to the staff & guides.
The average acceptable gratuity is 10% for services rendered.

VISAS
Please ensure that you have the correct visas for the countries you are visiting. To determine whether you require a visa to enter South Africa, visit the comprehensive South African Home Affairs Department website at: http://home-affairs.pwv.gov.za/.
You are required to have a minimum of 2 blank pages in your passport to enable the entry visa into South Africa to be issued. If there is
insufficient space in the passport, entry will be denied and you are likely to be detained pending return to your country of origin.

VOUCHERS
On receipt of your full payment you will be provided electronically, with vouchers.

WILDCARD
For more information pertaining to the conservation fees, kindly visit http://www.wildinafrica.co.za/ (Wild Card Call Centre 086 123 4002)
This booking and eventual contract between the client and TOURSA shall be deemed to be concluded in Cape Town, Republic of South Africa; and shall be interpreted according to the laws of the Republic of South Africa. In the event of any action hereunder, the
Supreme Court of South Africa (Cape Town Local Division) shall have jurisdiction in regard thereto, not-with-standing that the amount of the claim may be within the jurisdiction of the Magistrate's Court.

SATSA MEMBERSHIP NUMBER 645